Service
Global Service, Parts and Training
We know our customers are diverse, and the markets they serve are demanding and unique. In response, our global service and support network offers responsive, value-added support across our complete range of products.
SHI’s service, parts and training offerings differ by industry and by product type. However, our complete range of services is both flexible and cost-effective, including:
- Product return to local service depot for service, repair or complete refurbishment
- Assistance in diagnosing equipment issues via phone or e-mail
- Product exchange programs (contact your local service center for available products)
- Customer training programs
- Customized service contracts
- Full factory warranty
Our Services
SHI factory-trained service technicians are also available for on-site training, scheduled maintenance or emergency visits. Further explore our service, parts and training options by selecting your industry below:
Medical Service
SHI offers top-notch service, parts and training for Cryocoolers, Cryopumps and Helium Compressors that are critical to MRI and other medical applications.
Semiconductor Service
Service options for SHI’s SICERA Cryopumps ensure minimal disruption to the wafer manufacturing process.
R&D / Other Services
SHI offers flexible service options for researchers who utilize SHI’s full range of Cryocoolers and Marathon CP® Cryopumps.
Need Service Support? Let’s Talk.
Our factory-trained technicians and service support members are located in strategic service centers around the globe and offer 24/7 on-call support.
Find your nearest service center or fill out our contact form.